All indoor plant orders are processed within 5 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Potential delays due to a high volume of orders or postal service problems that are outside of your control may arise.
We offer Standard shipping rates between $5- $10 depending on the weight of your order, individual plants once packaged tend to weigh around 2 lbs. [United States].
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact us at email@example.com with your name and order number, and we will look into it for you.
We do not offer returns or refunds on products.
In the event that your order arrives damaged in any way, please email us as soon as possible at firstname.lastname@example.org with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at email@example.com.